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Shop Insurance

Terms & Conditions

Terms of Business

Authorised and regulated by the Financial Conduct Authority

Our Firm Reference Number is 306404

This can be checked online at fca.org.uk or by telephoning the FCA on 0800 111 6768

Our Service

In arranging insurance for our customers, we act as an Independent Intermediary. Our service includes advising you on your insurance needs, arranging your insurance cover with insurers to meet your requirements and helping you with any ongoing changes you have to make. Our advice is based upon a personal recommendation and we use a fair and personal analysis of the market. We can also assist you with making a claim.

Consumer Insurance (Disclosure and Representations) Act 2012

It is your duty to take reasonable care not to make a misrepresentation to insurers when you take out your insurance policy, throughout the life of your policy, and when you renew your insurance. Please therefore take reasonable care to answer all questions honestly and to the best of your knowledge. If you don’t your policy may be cancelled or treated as if it never existed, or your claim may be rejected or not fully paid.

It is important that you ensure all statements you make on proposal forms, claim forms and other documents, are full and accurate. If a form is completed on your behalf, you should check that the answers shown to any questions are true and accurate before signing the document.

You are reminded that it is an offence under the Road Traffic Act to make any false statements or withhold any relevant information to obtain a Certificate of Motor Insurance.

Please note that under the Rehabilitation of Offenders Act 1974 you are not required to disclose any convictions regarded as ‘spent’.

You are advised to keep copies of any correspondence you send to us or direct to your insurer.

Confidentiality and Data Protection

All personal and sensitive information about our customers is treated as Private and Confidential.

We will only use and disclose the information we have about customers in the normal course of arranging and administering their insurances, and will not disclose any information to any other parties without their written consent. Unless we are notified of any changes, we shall assume the personal and sensitive data we hold about our customers is correct, and shall use it to provide quotations when policies fall due for renewal.

In the interests of security and to improve our service, telephone calls you make may be monitored and/or recorded. We may pass information about you to credit reference agencies for the purposes of arranging payments by instalments, and may also pass them details of your payment record with us,

Under the General Data Protection Regulation 2018, individuals have the right to see personal information about them that we hold in our records. If you wish to exercise this right, or have any other queries, please contact us.

Motor and Home Insurance Anti-Fraud Registers

Insurers share information with each other via the Claims and Underwriting Exchange Register, and the Motor Insurance Anti-Fraud and Theft Register, to aid the prevention of fraudulent claims.

In the event of a claim, the information you supply on the claim form, together with any other information relating to the claim, will be put on the Registers.

Motor Insurer Information Centre (MIIC)

Insurers are legally required to provide details of motor insurance to the MIIC. The information describing your insurance cover will be added to the Motor Insurance Database (MID), to which the policy and other government agencies have access. This helps the pursuance of claims following accidents and aids detection of those who are in contravention of the law by not taking out insurance.

Claims

We have no authority to handle claims on behalf of insurers. In the event of an incident occurring which may give rise to a claim under your policy, you should notify the insurer direct as soon as possible using the contact details in your policy document.

We will advise you promptly of insurers’ requirements concerning claims, including the provision, as soon as possible, of information required to establish the nature and extent of the loss.

We will forward any payments received from the insurers in respect of any claim, to you, without delay.

We will notify you of any request for information we receive from your insurers.

Complaints

It is our intention to provide you with a high level of customer service at all times. If there are occasions when we do not meet these standards, please contact the member of staff you were dealing with, either verbally or in writing. They will take details of your concerns and we will then acknowledge in writing, advising you of who is dealing with the matter. A copy of our full Complaints Handling Procedure is available on request.

Cancellation Rights (The Mediation Contract)

The Mediation Contract is the agreement between you and us for the insurance mediation services that we provide to you in respect of your insurance requirements.

Once you have entered into a Mediation Contract with us, you are entitled to a period of reflection during which you may decide whether to proceed with the purchase of the Mediation Contract. The duration of this cancellation period is 14 days and commences either:

  • the day of conclusion of the Mediation Contract; or
  • the day on which you receive the full terms of the Mediation Contract detailing the full contractual terms, information of the contract;

whichever is later.

To cancel the Mediation Contract within the cancellation period, please write to us at the above address. If you do cancel this Mediation Contract within the cancellation period, you may be charged a proportion of any of our fees that you have incurred.

The Mediation Contract can be cancelled at any time by either party in writing by giving 7 days notice. If you wish to give notice of cancellation, please write to us at the above address. If we wish to cancel this Mediation Contract, we shall write to you at the last known address we have for you on our records.

If you decide to cancel the Mediation Contract with us at any time other than during the cancellation period, we will retain in full any fees that you have paid.

Premiums and Financial Aspects

In order to be able to offer you credit facilities, we are registered under the Consumer Credit Act and our Licence Number is 061583.

We accept payment by cash and most major credit and debit cards free of charge. We make a charge for business credit cards at 2%.

A fee of £25.00 is made for duplicate insurance Certificates.

We normally make a charge of £25.00 for processing amendments under your policy.

You may be able to spread your payments through insurers’ instalment schemes, a credit scheme with a third-party finance provider, or a facility we have arranged ourselves. We will give you full information about your payment options when we discuss your insurance in detail.

We may keep certain documents, such as your insurance policy documents or Certificate, which we are waiting for full payment of premiums. In these circumstances, we will ensure that you receive full details of your insurance cover and will provide you with any documents that you are required to have by law.

Risk Transfer

Premiums that we collect from you are held in an insurance broking bank account specifically used for the purpose of holding client premiums. By virtue of agreement we hold with insurers, we collect premiums as agent of the insurer. Therefore, once we have collected premiums from you, under the terms of our agreements with insurers, those premiums are treated as having been paid to the insurer. We will remit the premiums to insurers, after deduction of our commission, in accordance with the terms of our agreements with insurers.

We receive commission, which is a percentage of the premium you pay to us. We shall only withdraw commission after we have received the premium for you and in accordance with the FCA regulations that we hold with insurers.

Client Money Segregation (Statutory Trust)

Premiums that we collect from you will be segregated and held in a Client Money Account. The client money will be held by us as a trustee on your behalf. The Client Money Bank Account is set up as a trust governed by FCA rules. We may agree to extend credit to other customers using client money from the Client Money Bank Account. We will have in place, and maintain, systems and controls adequate to ensure that we are able to monitor and manage client money transactions and any credit risk arising from the operation of the trust arrangement.

If we become insolvent, the terms of the trust dictate that customers will have a prior claim on the client money in the account according to their respective interests in the client money. The costs relating to the distribution of client money may have to be borne by the trust.

Return Premiums

Return premiums usually arise if an insurance risk is reduced or a policy cancelled.

On a return premium, we repay commission on the amount to your insurer and this will be deducted from the final amount due to you.

We will refund any premium due (after deduction of the commission and our charge which is normally £25.00).

Policy Terms, Conditions and Warranties

You should read through all policy terms, conditions and warranties showing on your policy documentation. Please ensure you understand them and are able to follow their requirements exactly. If not, please advise us immediately, as a breach of any terms, conditions or warranties may enable your insurer to terminate your policy from the date of that breach, and/or repudiate a claim under your policy.

Disclosure of Commission

If you would like to know the amount of commission that we are paid in respect of your insurance contract, this information is available on request. Any additional fees will be made clear to you.

Earning Interest on Customer Premiums

We hold premiums that you pay to us in a Client Money Bank Account. Under FCA Regulations we have to inform you that we may earn interest from the money held in our Client Money Bank Account which may exceed £20.00 for any one transaction that you make with us. By accepting these Terms of Business, you are giving your consent for us to act in the manner described in this section.

Governing Law

This Agreement shall be governed by the laws of England and Wales and the parties agree herewith that any dispute arising out of it shall be subject to the (non-)exclusive jurisdiction of the English Courts

Other Taxes and Costs

Other taxes and costs, or both, may exist in relation to the products and services offered by us which are not paid through, nor imposed, by us.