We’re always here to help:
Unfortunately, the worst can happen and that is why we have insurance, so that we know there is support and help to get things right again.
If something has happened and you need to make a claim, then please call the office on 0191 3886454 and we will guide you through the process. Our office hours are 9am to 5pm, Monday to Friday.
Alternatively, you can contact your insurer directly 24 hours a day, 365 days a year.
You will find the Claims Helpline details in your Policy Document, usually right at the beginning.
For car insurance: if you have Accident Management please call Impact Assist on 0800 0850241. Their office hours are 9am to 5pm, Monday to Friday. Advice and support can be given outside of these hours.
In any event we are happy to provide you with additional support or advice you may need.